Student Welfare Officer

About the Role

We're looking for a compassionate and proactive Student Welfare Officer to support the wellbeing of our student community. The role focuses on providing guidance, counselling, crisis support, and creating a positive, inclusive campus environment.

Key Responsibilities

• Provide confidential advice, support, and counselling to students on personal, academic, or social issues.
• Assist students experiencing emotional, mental-health, financial, or wellbeing challenges.
• Act as a point of contact for students in crisis and ensure timely intervention.
• Develop individualized support plans for students where needed.
• Plan and implement student welfare and wellbeing programs, workshops, and awareness campaigns.
• Promote activities related to mental health, stress management, inclusivity, and student engagement.
• Maintain accurate records of student welfare cases while ensuring confidentiality and compliance with policies.
• Identify at-risk students and coordinate appropriate follow-up support.
• Collaborate with faculty, counsellors, residence staff, and administrative departments to address student welfare concerns.
• Liaise with external agencies (health services, social services, NGOs) for referrals and additional support.
• Ensure adherence to institutional safeguarding policies and procedures.
• Contribute to the creation or revision of welfare-related policies and guidelines.
• Promote a safe and inclusive campus environment.
• Deliver sessions to students and staff on welfare topics such as bullying prevention, mental health awareness, and safety protocols.
• Train student leaders and mentors on how to identify and respond to welfare concerns.
• Closely work with the Office of Registrar to implement student related different guidelines / circular / notifications as issued by the regulatory / statutory bodies
• Closely work with the Office of Student Council (Mumbai and Off-Campuses) as per direction of the Registrar

Qualifications

• Master's degree in Social Work, Psychology, Education, Counselling, or related field.
• 5–7 years of experience in student welfare, counselling, or youth support (preferred).
• Certification in counselling or mental-health first aid is a plus.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Empathetic, approachable, and culturally sensitive.
• Strong problem-solving and crisis-management abilities.
• Organized, reliable, and able to handle sensitive information professionally.

• Seniority: Mid Level
• Languages: English