IT Support Engineer

About the Job India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.We are determined to contribute immensely to nation's growth story with our vision "to provide digital technology across financial value chain" and our mission to create leadership position in digital payment space.Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives. IT Support Engineer contributes to the company's vision by ensuring reliable, secure, and efficient technology operations that enable business continuity and innovation. Our goal is to build a diverse IT support team that brings varied perspectives, fosters innovation, and enhances problem-solving across the organization. Job responsibilities: · Provide first-level support for hardware, software, network, and system issues, ensuring minimal downtime and quick resolutions. · Install, configure, and maintain laptops, desktops, printers, and other IT equipment across the organization. · Administer user accounts, roles, access controls, and permissions in compliance with company policies. · Monitor system performance and proactively troubleshoot issues related to operating systems, network connectivity, and business applications. · Manage inventory and lifecycle of IT assets, including procurement, tracking, and decommissioning. · Support the onboarding and offboarding process by setting up user accounts, email, and required access. · Assist in maintaining endpoint security through antivirus updates, OS patching, and regular vulnerability checks. · Coordinate with external vendors for hardware repairs, AMC support, or escalated service requirements. · Support backup and disaster recovery processes by ensuring routine checks, data restoration testing, and reporting. · Contribute to IT infrastructure projects, including network upgrades, server maintenance, and migration activities. · Document technical procedures, knowledge base articles, and user guides to standardize processes and enhance support efficiency. · Collaborate with the cybersecurity team to respond to alerts, incidents, and compliance requirements. · Train employees on IT best practices, tool usage, and security awareness as needed.

A solid foundation in IT support principles with hands-on experience in troubleshooting hardware (laptops, desktops, peripherals), operating systems (Windows/Linux/Mac), and software applications. Proficiency in basic networking concepts including DNS, DHCP, VPN, firewalls, LAN/WAN configurations, and remote support tools. Working knowledge of IT asset management, user provisioning, and IT inventory lifecycle management. Strong understanding of cybersecurity practices, including endpoint protection, patch management, email security, and basic threat mitigation. Good-to-have exposure to scripting (PowerShell, Bash), automation tools, and familiarity with cloud platforms (AWS, Azure, or GCP) for infrastructure support. Industry experience in IT, SaaS, fintech, or tech-driven companies is preferred to manage diverse systems and compliance-oriented operations.