Linux Administrator- L2 Support

NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers. We got listed targeting SME IPO in Aug – 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar'24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants. We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

As an L2 - Linux Administrator at NPST, you will play a key role in managing and resolving production and system-related issues, ensuring seamless operations across our fintech platforms. You will support critical applications such as MBS, IMPS, and UPI switch, collaborate with various teams, and provide technical expertise in maintaining the overall system infrastructure.

Job responsibilities: Address and resolve issues raised by L1 resources and the system team. Handle production issues reported by banks and other entities. Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team. Analyse customer complaints and provide timely responses. Merchant support- data analysis, query resolution and reconciliation support. Support merchants by conducting data analysis, resolving queries, and assisting with reconciliation. Map environments and assist with integration coordination between various departments and vendors. Address and resolve development-related issues, ensuring quick fixes at the property level. Provide post go-live and UAT support for smooth operations. Ensure timely resolution of production issues. Coordinate with cross-functional teams for development needs, requirement gathering, and project sign-offs. Roles may evolve based on business requirements but will primarily focus on system and project-related management.

Graduate in Engineering or any degree with Redhat certification. Must have worked as L1 support for at least one scheduled commercial bank in India.