Area Service Manager

Key Responsibilities:

Service Operations Management

• Manage daily service operations to ensure efficient and timely service delivery for EV two-wheelers.
• Supervise installation, maintenance, and repairs of EV components, including batteries, charging systems, and motor controllers.
• Ensure service center and field service activities meet quality and compliance standards.

Technical Expertise & Support

• Provide guidance to technicians on diagnostics, repairs, and preventive maintenance.
• Stay updated on emerging EV technologies and collaborate with engineering teams for complex repairs.

Customer Service & Satisfaction

• Address customer issues promptly and professionally to maintain high satisfaction levels.
• Analyze feedback to enhance service processes and minimize vehicle downtime.

Team Leadership & Development

• Recruit, train, and manage service technicians and support staff in the region.
• Conduct regular training sessions to ensure the team adheres to safety protocols and technological advancements.

Charging Infrastructure Support

• Oversee the maintenance and proper functioning of public and private charging infrastructure.
• Coordinate with local partners to expand the charging network in the region.

Parts & Inventory Management

• Ensure availability of spare parts, including critical EV components like batteries and controllers.
• Optimize inventory systems to predict demand and streamline the supply chain.

Cost Management & Reporting

• Manage service operations within budget while maintaining quality standards.
• Prepare performance reports, identify areas for improvement, and implement cost-saving measures.

Compliance & Safety

• Ensure all service operations adhere to safety regulations, particularly for high-voltage and battery systems.
• Conduct regular safety audits and promote a safety-first culture within the team.

• Manage daily service operations to ensure efficient and timely service delivery for EV two-wheelers.
• Supervise installation, maintenance, and repairs of EV components, including batteries, charging systems, and motor controllers.
• Ensure service center and field service activities meet quality and compliance standards.
• Provide guidance to technicians on diagnostics, repairs, and preventive maintenance.
• Stay updated on emerging EV technologies and collaborate with engineering teams for complex repairs.
• Address customer issues promptly and professionally to maintain high satisfaction levels.
• Analyze feedback to enhance service processes and minimize vehicle downtime.
• Recruit, train, and manage service technicians and support staff in the region.
• Conduct regular training sessions to ensure the team adheres to safety protocols and technological advancements.
• Oversee the maintenance and proper functioning of public and private charging infrastructure.
• Coordinate with local partners to expand the charging network in the region.
• Ensure availability of spare parts, including critical EV components like batteries and controllers.
• Optimize inventory systems to predict demand and streamline the supply chain.
• Manage service operations within budget while maintaining quality standards.
• Ensure all service operations adhere to safety regulations, particularly for high-voltage and battery systems.
• Conduct regular safety audits and promote a safety-first culture within the team.