B2B Customer Sales Representative, Sleepwell

Job Summary:

As a Customer Sales Representative, you will play a crucial role in driving sales and ensuring exceptional customer service. You will be responsible for engaging with potential and existing customers, understanding their needs, and offering suitable products or services to meet those needs. This position requires a proactive approach to sales, excellent communication skills, and a passion for delivering top-notch customer experiences.

Key Responsibilities:

Sales Generation:

Identify and engage with potential customers through various channels (phone, email, in-person).
Understand customer needs and recommend appropriate products or services.
Achieve and exceed sales targets and quotas.
Maintain a thorough understanding of the company's products and services.
Customer Service:

Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Build and maintain strong, long-lasting customer relationships.
Follow up with customers to ensure their needs are met and to encourage repeat business.

Administrative Tasks:

Maintain accurate records of customer interactions and sales activities in CRM systems.
Prepare regular reports on sales performance and customer feedback.
Collaborate with the sales team and other departments to optimize sales strategies and customer service processes.

Market Research:

Stay informed about industry trends, market conditions, and competitors.
Identify opportunities for sales growth and new business development.

Qualifications:

Proven experience in sales, customer service, or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to work independently and as part of a team.
High school diploma or equivalent; a degree in business, marketing, or a related field is a plus