Customer Support Executive, Call Concepts

Job Title: Customer Support Executive

Company: Call Concepts for HSBC

Location: Ranchi

Website: www.call-concepts.co.in

About Us

Call Concepts is a leading Business Process Outsourcing (BPO) company, offering high-quality inbound and outbound customer interaction services. With a focus on client satisfaction, operational excellence, and technology-driven processes, we help businesses build lasting relationships with their customers.

Job Overview

We are looking for dynamic, customer-focused professionals to join our Customer Support team. As a Customer Support Executive, you will be the voice of the brand, assisting customers through voice calls, emails, or chat support, ensuring prompt resolution and exceptional service.

Key Responsibilities

• Handle customer queries and complaints via phone, email, or chat.
• Provide accurate information related to products, services, or policies.
• Ensure a positive customer experience in every interaction.
• Log customer interactions and maintain records in the CRM system.
• Follow communication scripts, policies, and procedures diligently.
• Escalate unresolved issues to the appropriate internal teams.
• Meet daily/weekly/monthly performance and quality targets.

Requirements

• 0–2 years of experience in customer support or a call center environment (Freshers welcome).
• Excellent verbal and written communication skills in English and Hindi (or regional language).
• Strong listening skills and empathy.
• Ability to handle high call volumes and remain calm under pressure.
• Basic computer knowledge and familiarity with CRM tools is a plus.
• Willingness to work in rotational shifts, including weekends and holidays.

What We Offer

• Competitive salary with performance-based incentives.
• Paid training and growth opportunities.
• Friendly and inclusive work culture.
• Opportunities to work with leading brands and clients.