Guest Relations Executive – goSTOPS (Katra, Jammu & Kashmir)

Guest Relations Executive – goSTOPS (Katra, Jammu & Kashmir)

📍 Location

Katra, Jammu & Kashmir, India

🧾 Company Overview

goSTOPS is one of India's fastest-growing backpacker hostel brands, founded in 2014. With a presence across popular destinations like Goa, Manali, Rishikesh, Jaipur, Varanasi, and more, goSTOPS caters to a vibrant community of Gen-Z travelers, backpackers, and digital nomads.

The brand focuses on creating a culture-driven, social, and experiential stay environment, transforming budget hotels into lively hostel spaces.

🧾 Role Overview

The Guest Relations Executive will be responsible for delivering a seamless and memorable guest experience at the Katra property. This includes managing front office operations, assisting in day-to-day hostel activities, and ensuring high service standards.

🎯 Key Responsibilities

👋 Guest Experience & Front Office

• Greet and welcome guests with a friendly and professional approach
• Manage check-in and check-out processes
• Handle guest queries, calls, and requests efficiently

📞 Administration & Coordination

• Maintain and update records, files, and documents
• Manage incoming calls and coordinate with relevant teams
• Create and maintain basic reports and spreadsheets

💳 Cash Handling & Inventory

• Handle cash transactions, vouchers, and invoicing
• Conduct inventory checks and ensure stock availability
• Manage and order monthly supplies

🍽️ Operations Support

• Assist in food and beverage service when required
• Ensure smooth functioning of daily operations
• Take ownership of the property in the absence of the Property Manager

🎓 Eligibility & Experience

• Minimum 1.5 years of experience in front office / hospitality operations
• Experience in cash handling and administrative tasks
• Degree in Hospitality Management preferred

🧠 Key Skills

• Strong communication and interpersonal skills
• Customer-first approach with a friendly and energetic personality
• Ability to multitask in a dynamic hospitality environment
• Basic knowledge of MS Office and record management

🌟 Why Join goSTOPS?

• Be part of a fast-growing travel and hospitality brand
• Work in a vibrant, youth-centric environment
• Opportunity to grow within the hospitality ecosystem
• Exposure to diverse guests and travel experiences