Assistant Manager - Supply

📍 Location: Kochi, Kerala

🕒 Experience: 2–5 Years

About LoadShare

LoadShare is one of India's most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, LoadShare has built a pan-India, multi-category last-mile network with strong presence across metros and Tier 2/3 towns.

What sets us apart:

• Scale with depth: ~4 lakh deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce
• Robust network: 20,000+ rider partners
• Strong financial backing: Backed by Tiger Global, Matrix, BII, Stellaris, BeeNext
• Tech-first approach: Proprietary logistics platform processing 20 lakh+ orders/day
• Sustainable growth: Focus on profitability, capital efficiency, and long-term scale

Role Overview

We are looking for a highly driven AM/DM – Supply to manage rider supply operations at the cluster level. The role involves ownership of hiring, onboarding, retention, and performance management of the rider workforce to ensure seamless last-mile operations.

Key Responsibilities

1. Rider Hiring & Onboarding

• Drive end-to-end rider hiring for the assigned cluster
• Ensure adequate supply availability based on demand projections
• Oversee onboarding, documentation, and training of riders
• Ensure adherence to operational processes and compliance standards

2. Rider Retention & Engagement

• Design and implement strategies to improve rider retention
• Reduce attrition through proactive engagement initiatives
• Address rider grievances and concerns in a timely manner
• Build a positive and inclusive work environment focused on safety and morale

3. Performance & FOD Management

• Monitor rider productivity, attendance, and SLA adherence
• Track and improve First Order Delivery (FOD) metrics
• Set performance benchmarks and drive continuous improvement
• Identify operational gaps and implement corrective actions

4. Cluster Operations Management

• Lead and manage a team of field executives/recruiters
• Plan rider allocation, shift scheduling, and deployment strategies
• Ensure optimal manpower utilization across hubs
• Collaborate with city and central teams to achieve business targets

Key Skills & Competencies

• Strong understanding of blue-collar / gig workforce management
• Hands-on experience in high-volume hiring & onboarding
• Data-driven approach to performance management and operations
• Strong problem-solving and stakeholder management skills
• Ability to work in fast-paced, dynamic environments

Preferred Background

• Experience in logistics, mobility, e-commerce, or gig platforms
• Prior exposure to last-mile operations / rider management
• Experience managing field teams and ground operations

What You'll Get

• Opportunity to work with a high-growth logistics platform
• Ownership of a critical business function
• Fast-paced, entrepreneurial work environment
• Strong learning curve in operations and supply management