AM - Collections

Assistant Manager – Collections

Responsibilities: • Manage and supervise the tele-calling team, ensuring a smooth flow of work. • Be responsible for collections and recovery of overdue payments from customers while maximising overall profitability. • Guide and drive the collection force to achieve the set targets for their respective locations. • Make calls on high-risk delinquent accounts, settle accounts and resolve customer queries. • Achieve targets from Risk X to written-off cases and reduce the delinquency rate of the locations. • Ensure all process parameters set by the company are adhered to and monitored. • Hire new collection agents/executives for DPD buckets/locations as per requirements. • Take regular reviews from all agents/collectors for the assigned pool. • Manage the pre-EMI team making reminder calls to make customers aware of their payment dates. • Manage and follow up with the tele-calling agency for case resolution. • Execute plans as per MIS reports on the number of cases and current portfolio size offront-end cases, and strategise collections and recovery based on resolution trends,bucketing, etc.

• Manage and supervise the tele-calling team
• Be responsible for collections and recovery of overdue payments from customers while maximising overall profitability
• Guide and drive the collection force to achieve the set targets for their respective locations
• Make calls on high-risk delinquent accounts, settle accounts and resolve customer queries
• Achieve targets from Risk X to written-off cases and reduce the delinquency rate of the locations
• Ensure all process parameters set by the company are adhered to and monitored
• Hire new collection agents/executives for DPD buckets/locations as per requirements
• Take regular reviews from all agents/collectors for the assigned pool
• Manage the pre-EMI team making reminder calls to make customers aware of their payment dates
• Manage and follow up with the tele-calling agency for case resolution
• Execute plans as per MIS reports on the number of cases and current portfolio size offront-end cases, and strategise collections and recovery based on resolution trends,bucketing, etc.