Associate Manager - Telesales_Olyv53.2

The primary responsibility is to drive cross-sell of financial products such as loans to customers via the Olyv platform. This includes leading and managing a team of Tele sales representatives to achieve cross-sell targets and ensuring the delivery of excellent customer service. Develop and implement sales strategies to achieve revenue goals and drive business growth. Cultivate and maintain key relationships to expand business networks and partnerships. Explore and capitalize on emerging FinTech and NBFC market opportunities to drive revenue growth. Lead end-to-end sales activities, from prospecting to closing deals and nurturing long-term customer relationships. Structure and negotiate complex agreements, balancing business needs with legal and compliance considerations. Attend and represent the company at key industry conferences and networking events. Design and deliver prospect-centric proposals, presentations, and sales materials. Accurately track and update sales forecasts, pipelines, and activities in CRM. Stay informed about updates in regulations and policies that impact FinTech and NBFC operations, such as digital lending standards and data privacy laws. Reducing CAC and CPD through waterfall models, A/B testing methodologies, and IVR/BOT channel implementation. Managing comprehensive order management, billing validation, and system integration while scaling telecalling operations to generate 50+ CR monthly disbursal. Established strong stakeholder relationships across departments, ensuring seamless collaboration. Leading implementation of CRM platforms (Salesforce, Moengage, proprietary systems), driving operational automation and efficiency gains while pioneering data analytics initiatives using Tableau. Collaborate with internal teams to improve sales processes and customer experience. Stay updated on financial products, industry trends, and competitor activities to refine sales approaches.

Strong understanding of financial services products in a retail context. Proven experience in business development and sales, preferably in financial products. Demonstrated ability to manage and lead a team of sales associates. Strong problem-solving skills with a proactive approach to overcoming challenges. Excellent relationship management skills with the ability to influence stakeholders.