Chat and Email process

The primary job of a customer service representative as the first point of contact is to address customer issues and resolve them in a timely and efficient manner on both Voice and Non voice platforms. Support and interact with customers on a variety of channels such as phone, email, and ensure that all valid customer concerns are being dealt with priority. Responding promptly to customer inquiries. Communicating with customers through various channels. (CHAT EMAIL & CALLS) Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Maintaining a positive, empathetic, and professional attitude toward customers always. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

Minimum 1 year of call center background experience with voice and non-voice process. Open to BCP as per business requirement. Good verbal and written communication. Language preferred for verbal communication Hindi, English and other south Indian languages is an added advantage.