Job Title: Collection Specialist

Job Summary

We are looking for a proactive and customer-focused Collection Specialist to manage customer interactions related to loan repayments. The ideal candidate will be responsible for educating customers on repayment obligations, resolving payment-related queries, and ensuring timely collections while maintaining a positive customer experience.

Key Responsibilities

• Contact customers through inbound and outbound calls regarding loan repayments and overdue accounts.
• Communicate key loan details, including outstanding dues, repayment schedules, interest charges, processing fees, due dates, and applicable penalty charges.
• Educate customers on the available payment modes and guide them through the repayment process.
• Resolve customer queries related to loan disbursal, repayments, payment confirmations, and account status.
• Negotiate repayment commitments while adhering to company policies and collection guidelines.
• Maintain accurate records of customer interactions, payment commitments, and follow-up activities in the CRM system.
• Ensure timely collections while delivering a professional and customer-centric experience.
• Adhere to regulatory guidelines, compliance standards, and internal quality processes during all customer interactions.

Eligibility Criteria

• 12th Pass (PUC) or Any Graduate
• Freshers are welcome to apply
• Prior experience in collections, telecalling, customer service, BPO, or voice process is an added advantage

Required Skills

• Excellent verbal communication skills in English and Hindi (additional regional languages are an advantage).
• Strong negotiation and persuasion skills.
• Good customer handling and problem-solving abilities.
• Ability to work in a target-driven and fast-paced environment.
• Basic computer knowledge and familiarity with MS Office or CRM tools.
• Strong interpersonal skills with a customer-first approach.

• 12th Pass (PUC) or Any Graduate
• Freshers are welcome to apply
• Prior experience in collections, telecalling, customer service, BPO, or voice process is an added advantage