Inbound Associate

Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills. Verify Customer Documents: Review and verify the customer's identity documents during the video call. Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner. Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Candidates must graduate with any Stream. Proven experience in customer service, VKYC, or banking roles (experience in video-based verification).