Process Trainer :: Customer Support

Process Trainer - Customer Delight Team at SmartCoin. SmartCoin is on a mission to create India's largest fully automated financial Inclusion organization. They provide micro-loans to underserved middle/lower income segments and operate in over 18,000 pin codes across India, serving a diverse user base of micro-entrepreneurs, small retailers, and salaried employees. The role involves conducting training for various channels, designing training packages, conducting training needs analysis, developing training content, managing the step-up program, and acting as a process expert for loan products. The trainer will work closely with all departments to drive improvement and innovation in the process. SmartCoin offers ESOPs, competitive salaries (90th percentile), an open culture, and opportunities for learning and impact. This role is suitable for someone who thrives on working with cutting-edge technology, solving customer problems, and transforming an industry.

Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound process. Knowledge about Finance Industry and Personal Loans will be an added advantage. Should be Graduate.