Quality Analyst

Responsibilities:

• Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
• Expertise in VKYC audit and review process
• Identify areas of improvement and provide actionable feedback to agents.
• Prepare and share weekly/monthly quality reports.
• Collaborate with training and operations teams to implement process improvements.
• Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations.
• Assist in updating quality guidelines and audit forms based on business needs.
• Prepare dashboards and review performance metrics regularly.

• 1–3 years of experience in a QA role, preferably in fintech or banking.
• Strong analytical and communication skills; fluency in Hindi and English is a must.
• Graduation in any stream.
• Attention to detail and a proactive approach to problem-solving.
• Familiarity with QA tools, CRM systems, and dashboard preparation.
• Strong knowledge of Excel is a must.