Team Lead - Collections

The team lead is responsible for maintaining team discipline regarding login/logout and breaks, providing customer issue details from onboarding calls, auditing team calls for improvement, delivering training to new and existing team members, managing team leave requests, analyzing headcount requirements for hiring, focusing on conversion percentage (aiming for 4%), ensuring daily call benchmarks (400-450 calls), providing detailed customer information as per guidelines, and improving audit ratings (currently 3.01).

Not mentioned in the job description