V KYC

Key Responsibilities:

• Conduct Video KYC Calls / Review the Call: Manage face‐to‐face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
• Verify Customer Documents: Review and verify the customer's identity documents during the video call.
• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
• Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

• Candidates must graduate with any Stream
• Proven experience in customer service, VKYC, or banking roles (experience in video‐based verification )
• Strong communication skills (both verbal and written) with the ability to engage with customers professionally
• Good knowledge of VKYC processes
• Comfortable with technology, including video conferencing tools and CRM software
• Strong attention to detail with the ability to spot inconsistencies in documentation
• Ability to handle sensitive information with discretion and maintain confidentiality

• Candidates must graduate with any Stream
• Proven experience in customer service, VKYC, or banking roles (experience in video‐based verification )
• Strong communication skills (both verbal and written) with the ability to engage with customers professionally
• Good knowledge of VKYC processes
• Comfortable with technology, including video conferencing tools and CRM software
• Strong attention to detail with the ability to spot inconsistencies in documentation
• Ability to handle sensitive information with discretion and maintain confidentiality
• Previous experience in video‐based KYC verification or in a customer‐facing role.
• Multilingual proficiency is a plus but Hindi and English is a must.
• Knowledge of the financial sector and the regulatory environment.