Customer Support Executive

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Following up on inquiries and ensuring timely response
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
• Ensuring a positive and professional approach in all interactions.
• Build and nurture strong, collaborative relationships with new and existing customers
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

Requirements

Communication Skills: Excellent verbal and written communication skills

Qualification: 12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)

• Full Time Role - Day Shift Only
• Work From Office: Baner, Pune
• Multiple Shifts to choose from.

Benefits

• Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
• Competitive Compensation: Receive salary in line with industry standards.
• Career Advancement: Opportunities for upward mobility and career progression within the organization.
• Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.