Customer Support for E-Commerce

What will be provided for the job?

• This is an On-Premise Job, which eliminates Field Work unless exclusively required.
• Company will provide IT Infrastructure and Service like Computer, Mobile and Internet and sophisticated systems to help you to execute your tasks.
• Working hours are 1 O AM to 07 PM with Sundays as Holidays [paid sunday]
• The company will provide basic refreshments and a pantry for employees

What are you expected to do?

• Receive phone calls of prospects and existing customers and communicate product
  related information.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell product when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage online channels chats and query.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Possess strong knowledge of priyaodisha products to identify customer needs when qualifying them.
• Demonstrate an aptitude for sales, be able to suggest additional products to increase customer satisfaction and revenue.
• Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.
• Communicate Effectively And Professionally In All Forms Of Communication With Internal And External Customers.
• Maintain regular attendance and punctuality.
• Update social media channels with offers and promos as needed.

Requirements

• Bachelor's degree or Diploma Marketing, Communication, or related field.
• 0-2 years of experience in customer support and/or social media management.
• Excellent written and verbal communication skills in English and Hindi.
• Strong problem-solving and customer service skills.
• Knowledge of social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.
• Familiarity with e-commerce and digital marketing strategies.
• Ability to multitask, prioritize and manage time effectively.
• Positive attitude, professional demeanour, and strong work ethic.
• Ability to work in a fast-paced, deadline-driven environment.
• Familiarity with Indian cultural nuances and understanding of the Indian market.

Benefits

• Interactive Training for New Age E-Commerce Industry

• Paid Sundays and Holidays

• Basic Pantry

• Part of Highly Effective Individuals for Career Growth