Commitment Desk Analyst

POSITION SUMMARY:

As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division.  This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is Bulk Bidding/Assignment of Trade/Completion of email request in a timely matter.  Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution.

JOB FUNCTION AND RESPONSIBILITIES:

• Assists customers with registering and locking individual mandatory and best effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
• Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
• Determine product eligibility and price loan commitments, while entering and/or changing loan data.
• Exercises and upholds the company's policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company's exposure and hedging risks
• Researches and evaluates post funding adjustment request from correspondents, sales
• Handles escalated customer service issues, pricing exceptions and other special negotiations
• Resolves customer issues regarding registrations, pricing issues, loan delivery
• Managing extremely high call volume with varying degrees of urgency
• Special projects as required

QUALIFICATION:

• High School degree, or equivalent, required. College degree preferred.
• 1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
• Mortgage Banking, Banking, or Finance experience helpful.
• Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
• Strong analytical and problem-solving skills and attention to detail and accuracy.
• No documented disciplinary action in the past 12 months.
• Should have an Appraisal rating of 'Effective Performance' or above in the last completed performance cycle.
• Should have completed 9 months in the current role

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

8am-5pm Eastern (Day Shift US) - Possible split shift hours 9pm-6am Eastern.