E commerce Executive

Responsible for receiving, taking into account, and handling all customer calls, emails, and chat requests. Ensures quality customer service by attending to and promptly resolving customer complaints or feedback/reviews. Outbound Calls: Actively engage with customers to learn about their needs and to address their queries for customer feedback and reviews to improve metrics. Keep records of customer interactions & feedback management within Excel files. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and average response time. Willingness to work on weekends.

Any graduate with excellent oral and written English communication. Effectively speaks, writes, and presents clearly with persuasion. Basic knowledge to operate eCommerce portals like Amazon.