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Quality Analyst
Onsitego
Mumbai
Full-Time
2.0 experience
Description
Conduct Regular Audits (Voice | Chat | Email). Participates in design of call monitoring formats and quality standards. Monitoring trends. Should have an eye for detail & report non-compliance in audit findings. Coordinates and facilitates call calibration sessions for call center staff. Ensure coaching & feedback is done for team members to improve overall customer experience. Prepare and analyze quality reports for management review. Good command in MS Excel.
Eligibility Criteria
Proven work experience as a Quality Analyst or similar role. Any Graduate.
About Onsitego
Onsitego is an Indian after-sales service provider offering device protection plans and extended warranties for electronics.