Senior Executive / Specialist - Service Delivery - Laptop

Role Summary:Responsible for managing end-to-end enterprise service operations, including bulk device diagnosis, service coordination, customer communication, and internal stakeholder follow-ups to ensure timely and efficient case closures.

Key Responsibilities: Coordinate bulk diagnosis and QC reporting for enterprise laptops (~100 devices/month) and share reports with the sales team. Act as the primary point of contact for enterprise service cases (pickup and onsite). Coordinate with logistics for device pickup and delivery. Follow up with service centers for estimates, repair status, and closures. Ensure regular communication with enterprise customers and partners via calls and emails. Coordinate onsite service requests with service centers. Manage BER cases, including depreciation follow-ups and replacement coordination. Liaise with finance for timely repair payments and PO release for replacements. Support sales and enterprise partners through regular coordination and site visits.

1–3 years of experience in service operations or enterprise support. Strong coordination, follow-up, and communication skills. Ability to manage high-volume service cases efficiently. Basic proficiency in Excel and reporting.