Tele Sales Executive.

Role: Tele Sales Executive.

Location: Kolkata

Reporting To: Motor Insurance Operations Lead / Team Leader

Role Objective

To generate motor insurance business through outbound and inbound calls by engaging with prospective and existing customers, collecting vehicle details, sharing premium quotations, and converting leads into policies. The role also includes handling post-sales service queries and ensuring a smooth, end-to-end customer journey with high satisfaction and retention.

Key Responsibilities

1. Lead Calling & Customer Engagement

• Call prospective and existing customers to promote motor insurance products (New, Renewal, Rollover, Break-in cases).
• Understand customer requirements and collect accurate vehicle and customer details.
• Educate customers about motor insurance coverage, add-ons, benefits, and insurer options.
• Maintain professional and persuasive communication to build trust and long-term relationships.

2. Quotation Sharing & Sales Conversion

• Generate and share premium quotations based on customer vehicle information.
• Explain quote comparisons, coverage differences, deductibles, and value propositions.
• Follow up regularly with customers to convert quotations into confirmed business.
• Negotiate effectively while ensuring compliance with underwriting guidelines.
• Achieve monthly sales targets and productivity goals.

3. End-to-End Customer Journey Handling

• Own the complete lifecycle from first customer interaction to policy issuance.
• Coordinate with internal operations team for:

• Quote generation
• Inspections (where required)
• Payment processing
• Policy issuance

• Ensure timely updates are provided to customers at every stage.

4. Post-Sales Support & Customer Service

• Handle customer queries related to:

• Policy status
• Endorsements
• Document corrections
• Payment confirmations
• Refunds

• Support customers with claim intimation and basic claim process guidance.
• Address customer grievances and escalate to the operations team when required.
• Ensure high customer satisfaction and positive service experience.

5. Coordination with Internal Stakeholders

• Work closely with the all-stake holders for smooth policy processing.
• Follow up on pending inspections, approvals, or documentation.
• Maintain strong alignment with insurer and operations workflows as defined in company processes.

6. Data Management & Compliance

• Maintain accurate records of all customer interactions in CRM/Excel.
• Ensure correct data capture of vehicle details and customer information.
• Follow company scripts, compliance guidelines, and quality standards.
• Prepare daily call reports and sales MIS as required.

Key Performance Indicators (KPIs)

• Number of calls made per day
• Leads contacted and qualified
• Quote to conversion ratio
• Monthly premium generated
• Renewal retention percentage
• Average handling time (AHT)
• Customer satisfaction score (CSAT)
• Adherence to sales process and quality standards

Required Skills & Competencies

• Excellent verbal communication skills (Hindi/English + regional language preferred)
• Strong persuasion and negotiation abilities
• Basic understanding of motor insurance products
• Customer-centric approach
• Ability to explain complex information in simple language
• Good follow-up and relationship management skills
• Comfortable working with targets and deadlines
• Basic computer skills (Excel, CRM, email)

Experience & Qualification

• Experience:

• Minimum 1 year in telesales, preferably in motor insurance / general insurance / BFSI

• Education:

• Graduation in any discipline
• Insurance certification (preferred but not mandatory)

Desired Industry Background

• Motor Insurance Tele-Sales
• General Insurance Broking
• Insurance Call Centers
• Banking/Financial Services motor Insurance Tele-Sales

Behavioral Expectations

• Positive attitude and high energy
• Customer-first mindset
• Ethical selling practices
• Willingness to learn and grow
• Team player with result orientation

Working Conditions

• Day shift with rotational weekly offs (as per business requirement)

Requirements

Required Skills & Competencies

• Excellent verbal communication skills (Hindi/English + regional language preferred)
• Strong persuasion and negotiation abilities
• Understanding of motor insurance products
• Customer-centric approach
• Ability to explain complex information in simple language
• Good follow-up and relationship management skills
• Comfortable working with targets and deadlines
• Computer skills (Excel, CRM, email)

Experience & Qualification

• Experience:

• Minimum 1 Year in telesales, preferably in motor insurance / general insurance / BFSI

• Education:

• Graduation in any discipline
• Insurance certification (preferred but not mandatory)

Desired Industry Background

• Motor Insurance Tele-Sales
• General Insurance Broking
• Insurance Call Centers
• Banking/Financial Services motor Insurance Tele-Sales

Behavioral Expectations

• Positive attitude and high energy
• Customer-first mindset
• Ethical selling practices
• Willingness to learn and grow
• Team player with result orientation

Working Conditions

• Day shift with rotational weekly offs (as per business requirement)

Benefits

Competitive Salary Package

Health Insurance