Customer Support Specialist – E-commerce (Voice + Non-Voice)

OrganicBazar is seeking an experienced Customer Support Specialistto manage post-order communication, resolve customer concerns, and ensure a delightful support experience across voice and non-voice channels. If you have a problem-solving mindset, a calm attitude, and experience in D2C or eCommerce customer service, we'd love to hear from you.

1–3 years of experience in customer support (eCommerce or D2C brand preferred) Proficient in both voice and written communication (Hindi + English) Comfortable using support tools like WhatsApp Business, Gmail, Shopify, Freshdesk/Zoho, etc. Calm, patient, and solution-oriented approach to handling customers Strong follow-up skills and ability to manage multiple cases in parallel Familiarity with gardening products is a bonus, not mandatory