E-commerce Sales Recovery Executive

OrganicBazar is on a mission to help every Indian household grow their own food. As we scale our operations, we're hiring aSales Executivewho will play a critical role in recovering abandoned carts and converting potential leads into successful orders. This is a high-impact, conversion-focused role perfect for someone with strong sales skills and a passion for customer interaction.

Key Responsibilities

Proactively follow up with customers who have abandoned their carts via WhatsApp, phone, and email

Understand customer needs, resolve concerns, and guide them towards completing their purchase

Build rapport and deliver a smooth, personalized sales experience to increase conversion rates

Coordinate with customer support and logistics teams to ensure timely resolution of order issues

Maintain accurate records of interactions, follow-ups, and conversions using CRM or tracking tools

Share feedback with the marketing and product teams to improve user experience and retention

Meet and exceed daily, weekly, and monthly sales targets through consistent performance

1–3 years of experience in B2C sales, telecalling, or eCommerce cart recovery

Excellent communication skills in Hindi and English (regional language knowledge is a plus)

Strong persuasion, objection handling, and closing skills

Prior experience in working with Shopify, WhatsApp Business, or CRM tools is preferred

Self-motivated, result-oriented, and able to work independently

Knowledge of gardening, home decor, or lifestyle products is a bonus