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Customer Service Officer, Savings IND
OSB India
Bengaluru
Full-Time
0-3 Years experience
Description
| 1. Core Responsibilities |
| * Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. * To manage non voice tasks, like working on mail, secure messages and manual letters. * To demonstrate an all-round knowledge of the company's products * Follow up to ensure that appropriate actions were taken on customers' requests. * Refer unresolved customer grievances or special requests to designated departments for further investigation. * Contributes to team effort by accomplishing related results as needed. * To ensure the timely communication of information to colleagues and line management * To maintain timelines and work as expected to fill and complete tasks * Adherence to legislative regulatory and compliance standards. * 100% attendance on all the company's mandated trainings. * Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. * To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. * Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. * To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. * To ensure the timely communication of information to first line manager. * Follow basic behaviours and expectations of maintaining schedule adherence * Follow and respect company values and act and support accordingly |
| 2. Experience Requirements |
| * 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential * 12 months previous experience working within the financial services industry is desirable |
| 3. Qualification |
| * SSLC qualification is essential * PUC qualification is essential * Graduation in commerce stream is desirable |
| 4. Knowledge Requirements |
| * Intermediate level skills in Microsoft Word and Excel are essential * Basic knowledge of UK mortgage and/or savings products is desirable |
| 5. Skill and Competency Requirements |
| * Strong communication skills both written and verbal * Understanding of risks and internal controls * Attention to detail and organisational skills * Problem solving and analytical skills * Good people management skills |
| 6. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) |
| * Ensure strict adherence to company's security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) * Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. * Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). * Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. * Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security. |
About OSB India
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