Experience Excellence Manager
Overqualified Housewives
Description
Job Role: Experience Excellence Manager
**Work Hours:**Shift based: 5 AM to 2 PM or 2 PM to 11 PM
**Work Days:**Monday to Sunday (5 days a week and 2 weekdays are off)
Work Type: Full-time, Work from Office
Work Location: Indiranagar, Bangalore
Role Description: The House Manager / Experience Excellence Professional will be responsible for managing end to end household operations for multiple clients, ensuring seamless day to day functioning. This is a high ownership role focused on coordinating services, solving real time problems, and creating a smooth, stress-free living experience for clients through proactive planning and execution.
Responsibilities:
| * Handle client requests related to groceries, maintenance, services, and last-minute changes through prompt communication. * Coordinate with vendors such as cooks, cleaners, electricians, plumbers, and delivery partners to ensure timely execution. * Monitor household needs, track inventory, and proactively arrange restocking and services. * Manage multiple household operations simultaneously with high attention to detail. * Document processes, identify inefficiencies, and contribute to building structured operational workflows. * Support special occasions, guest management, and personalized household requirements. * Ensure high-quality service delivery and client satisfaction at all times. |
Requirements
| * Bachelor's degree in any related field * Minimum 2 to 5 years of experience in customer experience, operations, concierge, hospitality, EA/PA, or similar roles. * Experience in luxury hospitality, aviation, premium customer experience, or concierge services. * Exposure to vendor management and operations coordination. * Experience working in startup or dynamic environments. * Strong communication skills and comfortable using WhatsApp and client interaction tools. * Highly organized with strong multitasking and problem-solving abilities. * Ability to work in a fast paced, unstructured startup environment. * Comfortable working in shift based roles and weekends. * Proficiency in basic tools such as Google Sheets and tracking systems. * Ability to take ownership and handle responsibilities independently. * Fluency in Hindi or Kannada is an added advantage. * Homemakers with strong household management experience and willingness to work full time are also encouraged to apply. |
Benefits
Openings: 5 Positions (Must be open to join immediately)
Package:****₹4 LPA to ₹10 LPA (based on skills and experience)
Last date to apply: **02.04.2026 (Before the end of the day)**
About Overqualified Housewives
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