Accounts Receivable & Collections Executive

Role overview & Key responsibilities:

We are seeking a proactive, persistent, and detail-oriented Junior AR Executive with 1 to 2 years of relevant experience to oversee accounts receivable operations, with a primary focus on credit collections and overdue debt recovery. In this role, you will be the driving operational force behind client payment follow-ups, dispute identification and resolution, customer ledger maintenance, and receipt reconciliation within Zoho Books. You will collaborate closely with Sales, Key Account Management, and Operations to minimize aging balances, reduce DSO (Days Sales Outstanding), and protect organizational cash liquidity.

Key Responsibilities & Deliverables

A. Collections & Cash Recovery

• Proactive Payment Follow-ups: Conduct regular, disciplined follow-ups via phone calls, emails, and formal collection letters with corporate accounts, institutional buyers, and channel partners to guarantee on-time payment clearance.
• Aging Ledger Management: Daily monitoring of aging buckets (0–30, 31–60, 61–90, and 90‰ days), identifying high-risk or defaulting accounts, and implementing swift recovery interventions.
• Payment Commitments & Inflow Tracking: Secure concrete payment commitments (PTPs – Promise to Pay) from client accounts payable/finance teams; maintain tracking of committed vs. actual cash inflows.
• Debt Negotiation & Escalation: Negotiate structured repayment schedules or amicable settlement plans for long-pending dues under the direction of the O2C Manager.
• Early Risk Detection: Detect early signs of commercial dissatisfaction, billing queries, or defaults; maintain an escalation matrix for swift intervention by Sales or Leadership.

B. AR Accounting & Zoho Books Operations

• Payment Receipt Application: Record and post incoming client remittances (NEFT, RTGS, IMPS, UPI, Cheques) accurately against open invoices in Zoho Books on a daily basis.
• Statements & Reminders: Generate and dispatch monthly Statements of Account (SOA), overdue reminder notices, and balance ledgers to customers.
• Credit Notes & Adjustments: Process debit/credit notes, adjustments, and advances accurately in accordance with company credit and approval policies.
• Bank & Debtor Reconciliation: Assist in reconciling debtor balances with the general ledger and bank statements to ensure zero unallocated or unapplied cash balances.

C. Dispute Resolution & Customer Liaison

• Dispute Investigation: Partner with internal Sales and Operations teams to resolve billing discrepancies, obtain Proof of Delivery (POD) / Service Completion sign-offs, and clear vendor-portal billing holds.
• TDS Certificate Reconciliation: Follow up with clients for timely issuance of TDS certificates (Form 16A); reconcile TDS deducted by clients with Zoho Books and 26AS records.
• Balance Confirmations: Request and obtain periodic customer balance confirmations to maintain transparent, audit-ready AR ledgers.

D. Reporting & Record-Keeping

• Collection MIS: Maintain daily collection trackers and prepare weekly/monthly aging summaries in MS Excel/Google Sheets for management review.
• Audit Trails: Maintain meticulous records and notes of customer communication, call logs, follow-up history, and dispute details in Zoho Books / CRM.

• 1 to 2 years of relevant experience
• Proactive, persistent, and detail-oriented
• Familiarity with Zoho Books