POST SALES SUPPORT

Tasks

About the Role

We are looking for a proactive and customer-focused Post Sales Support Executive to assist customers after product implementation and ensure a seamless user experience. The ideal candidate should have experience in customer/application support along with basic knowledge of QA testing to identify, troubleshoot, and report product issues effectively.

Key Responsibilities

Provide post-sales support to customers via phone, email, and ticketing systems.

Understand customer issues, troubleshoot problems, and provide timely resolutions.

Coordinate with Product, QA, and Development teams for issue escalation and resolution.

Perform basic functional testing and validate bug fixes before customer deployment.

Log, track, and maintain support tickets and customer queries.

Create and maintain support documentation, FAQs, and user guides.

Assist in User Acceptance Testing (UAT) and regression testing activities when required.

Ensure high customer satisfaction through prompt communication and issue resolution.

Requirements

Required Skills & Qualifications

1–3 years of experience in Customer Support, Application Support, Technical Support, or Post Sales Support.

Basic understanding of QA testing concepts, bug reporting, and test case execution.

Experience with ticketing/support tools.

Good analytical and problem-solving skills.

Strong verbal and written communication skills.

Ability to coordinate with cross-functional teams and manage multiple tasks.

Preferred Skills

Exposure to software/web application testing.

Familiarity with SQL, APIs, or basic troubleshooting techniques.

Experience working in a SaaS or technology product environment.