Technical Writer

About Role:

As an ideal candidate, you have proven know-how of technical information within software development. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identifying all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Requirements

Skills and Qualifications

• Preferred Background - B.SC.  IT, BE, BCA, etc.

• 2-4 years' industry experience as an effective technical writer

• Proven ability to quickly learn and understand complex topics

• Excellent English

• Previous experience writing documentation and procedural materials for multiple audiences

• Superior written and verbal communication skills, with a keen eye for detail

• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization

• Firm understanding of the systems development life cycle (SDLC)

• Previous software development experience

• Certification through the Society for Technical Communicators

• Experience using XML tools to create documentation