About Us

Recognized by Deloitte as one of the fastest-growing companies in North America, Paymentus is a premier provider of innovative, reliable, and secure electronic bill presentment and payment solutions serving more than 1,300 clients across Utilities, Telecom, Auto Finance, Insurance, Consumer Finance, and Healthcare industries.Our comprehensive eBilling and Payment Platform enables clients to deliver a seamless customer payment experience across online, mobile, IVR, text, kiosk, and agent-assisted channels, supported by a broad suite of customer communication capabilities.The Bangalore Development Centre plays a critical role in building and enhancing our industry-leading bill management and payment solutions. Our platform supports over 17,000 billers and powers secure aggregation, payment processing, and settlement services for millions of users. We leverage modern technologies including Angular, React, REST APIs, Java Spring Boot, Oracle, MongoDB, and cloud-based architectures to deliver highly scalable and reliable financial solutions.For more details, please visit Paymentus.

Position: QA LeadJob Location: Bengaluru (Work from Office)Interview Process: Technical Rounds (2 +)

• Mandatory Face-to-Face Leadership Round#

Role Overview

We are seeking an experienced and highly motivated QA Lead to drive quality engineering initiatives across multiple product teams. The ideal candidate will combine strong technical expertise with proven leadership capabilities to establish quality standards, mentor QA engineers, define test strategies, and ensure the delivery of high-quality software products in a fast-paced Agile environment.As a QA Lead, you will collaborate closely with Product Managers, Engineering Leads, Architects, and Business Stakeholders to build scalable quality processes, improve test automation coverage, and champion a culture of quality throughout the software development lifecycle.

Essential Functions & Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of QA Engineers and Senior QA Engineers.
• Define QA strategy, testing standards, and best practices across projects.
• Drive quality metrics, reporting, and continuous improvement initiatives.
• Conduct test planning, resource allocation, effort estimation, and release readiness assessments.
• Facilitate defect triage meetings and coordinate issue resolution across teams.
• Partner with Engineering and Product leadership to establish quality goals and release criteria.
• Support hiring, onboarding, performance management, and career development of QA team members.

Quality Engineering & Test Strategy

• Act as QA SME for multiple projects, ensuring complete understanding of business requirements and acceptance criteria.
• Participate in requirements grooming and sprint planning sessions to identify risks, dependencies, and test scope.
• Develop comprehensive test strategies, test plans, and test cases with end-to-end traceability.
• Ensure coverage across functional, integration, regression, API, database, performance, and UAT testing.
• Review and improve test processes to increase efficiency and product quality.
• Advocate shift-left testing practices and quality ownership across development teams.

Automation & Technical Excellence

• Drive test automation initiatives and increase automation coverage across applications and services.
• Establish and maintain scalable automation frameworks for UI, API, and integration testing.
• Integrate automated testing into CI/CD pipelines to support continuous delivery.
• Collaborate with developers to improve unit, integration, and end-to-end testing practices.
• Review application code, logs, and database validations to identify quality risks early in the development cycle.
• Promote Test-Driven Development (TDD) and Behavior-Driven Development (BDD) methodologies where appropriate.

Defect Management & Root Cause Analysis

• Lead defect triage and prioritization activities.
• Analyze production incidents and customer-reported issues to identify root causes.
• Collaborate with development teams to ensure timely resolution of defects.
• Monitor quality metrics and provide actionable insights to stakeholders.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 7–12

• years of Quality Assurance experience, including 2–4
• years in a QA Lead or Test Lead role.

• Strong experience leading QA teams in Agile/Scrum environments.
• Proven experience building and executing test strategies for enterprise-scale web applications and APIs.
• Hands-on experience with test automation frameworks and automation strategy implementation.
• Strong understanding of software development lifecycle, QA methodologies, and quality engineering practices.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong analytical, problem-solving, and decision-making capabilities.