Business Operations Manager - Telco

About the Role:

We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.

Key Responsibilities:

• Own and manage end-to-end business operations for Telecom VAS products and services.

• Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.

• Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.

• Monitor operational performance, identify issues proactively, and drive timely resolution.

• Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.

• Manage operator onboarding, service launches, and ongoing operational requirements.

• Track business KPIs, prepare operational reports, and provide actionable insights to leadership.

• Drive process improvements to enhance operational efficiency and customer experience.

• Ensure adherence to SLAs, governance frameworks, and business commitments.

• Support revenue growth initiatives by working closely with business and partnership teams.

Qualifications & Experience:

• Bachelor's degree in Business, Engineering, Telecommunications, or a related field.

• 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.

• Proven experience in managing telecom operator relationships and business operations.

• Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).

• Experience working with multiple stakeholders in a fast-paced business environment.

Required Skills:

• Business Operations ManagementTelecom VAS Domain Knowledge

• Stakeholder & Client Management

• Account ManagementService Delivery & Operations Excellence

• Problem Solving & Analytical Thinking

• Cross-functional Collaboration

• Reporting & Performance Monitoring

• Excellent Communication and Relationship Management Skills

Preferred Experience:

• Experience working with telecom operators and managing operator-led business initiatives.

• Exposure to CRBT and other digital telecom service ecosystems.

• Experience handling large-scale operational programs and business-critical deployments.

What Success Looks Like:

• Smooth and efficient execution of telecom business operations.

• Strong stakeholder relationships and operator satisfaction.

• Timely delivery of operational commitments and service launches.

• Continuous improvement in operational performance and business outcomes.

• Experience: 3+ years
• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English