Team Member Sales Administration (IN)

Role Description

ROLE TITLE/ DESIGNATION	Team Member- Sales & Marketing and Admin
DEPARTMENT	International Markets
REPORT TO (JOB TITLE ONLY)	Head TSBD- South East Asia, Europe
LOCATION	HO

Role Purpose

Manage and co-ordinate International Marketing process and operations and establish PCBL as a trusted player in the market.

Impact on the customer centricity and robust process of business by achieving on-time management of all internal processes within budget and aligning business operations to the vision and values of the company

Key Result Areas

OBJECTIVE (AREA)	HOW (METHODS OF ACHIEVEMENT)	MEASUREMENT (END RESULT)
Customer Centricity – Providing information on planning, dispatch and status of shipments and shipping documents subsequently.	Feedback to customers within 36 working hours, Providing information on planning, dispatch and status of shipments and shipping documents subsequently. Informing customer in case of any changes in planning, dispatch, schedule. Also, informing about the availability of the desired material from a plant.	Feedback from customers. continuous communication with the customers regarding all the aspects of the production, quality, dispatch and after sales process
Customer Centricity - Zero documentation error.	Providing error free shipping documents on time to the customers to facilitate smooth and hassle-free release of cargo	On time release of shipping documents for hassle free release of cargo at the destination port. Country wise different approach as the sailing time for different countries is different.
Building Capability -Robust back office	Order Management and Order input in the SAP system on time for the production planning team to expedite the dispatch process	Implementation of plan
Brand Building - Point of Contact for internal/external customers	Joint development work with customers - Point of contact for all internal/external customers like 'Clearing and Handling Agent', 'Shipping Line', 'Agent', 'Distributor', 'Clearing and Forwarding Agent', 'Production Planning Dept, PCBL', 'International Logistics Dept, PCBL'	Implementation of plan through proper communication with each internal/external customer across all locations

Organizational Chart

Designation of immediate superior to whom position will report	Head TSBD- South East Asia, Europe
Role designation	Team Member- Sales & Marketing and Admin

Designation of role holders - team members who are reporting directly to role holder	Team members Role
NA	NA

Work Relationship

Contact point	Designation of person contact	Purpose of contact
Internal	Logistics Department Planning and Production Department Own Dept.	Managing schedule of production and planning managing customer expectations regarding the ETA Assistance in case of travel schedules
External	Clearing and Handling Agents Customers Agents Distributors Shipping Line Clearing and Forwarding Agents	Error free documentation including all kinds of shipping documents Schedule and updates to customers Communication with all parties ensuring smooth flow of business process

Experience

Basic level of education	Degree: Bachelor's
Stream: B.Com, B.A, BBA
Post Graduate qualification	Degree: Master's (Not Mandatory)
Stream: Business Administration, Marketing
Certifications	N/A
Experience	2-4 years
Functional skills	Good Management Skills  Multi-Tasking, Accuracy Focused Analytical Knowledge of IT and concerned softwares In-depth understanding of sales principles and customer service practices

Competencies

Challenging Status Quo And Innovating

Commercial Accumen

Building Collaborative Relationships

Nurturing Your Team

Having A Strategic Outlook

Being Process Oriented.

Ensuring Uncompromised Quality

Making Things Happen

Networking

Communicating with Impact

Keeping Customer At The Core Of Every Action

English Communication(Oral)

English Communication(Written)

Ethics and Integrity

Job Knowledge

Presentability & Energy

Professionalism

Skills