Advanced Associate, Test Center Support

Pearson Professional Assessments (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson Professional Assessments provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We are looking for an Advanced Associate, Test Center Support who will be responsible for supporting the Regional Manager in the development, implementation, and on-going management of test centers and delivery solutions.

The appointed individual will report to the Regional Manager and will help establish and maintain testing venues globally.

The Advanced Associate, Test Center Support will lead channel care initiatives for 3rd party test centers. These initiatives will require both proactive and reactive communication with 3rd party test centers to ensure company and client requirements are met. To be successful in this role, the associate will require skills like effective communication, data collection/analysis and careful planning and prioritization of tasks. Other responsibilities of the role include working to set timelines, planning and negotiating priorities.

This role requires extensive cross departmental collaboration and coordination.

Key Responsibilities

• Support the Regional Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved.
• Work with both internal teams and 3rd party test centers to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans.
• Support projects & initiatives.
• Develop strong relationships with wider Pearson colleagues to maximize efficiencies.
• Respond to test centers requests and action them in line with the set processes.

Key Activities

• Provide regular reports and updates to Regional Manager and other key stakeholders.
• Manage and respond to incoming channel care queries from 3rd party test centers.
• Support event testing by working with teams to ensure successful exam delivery.
• Monitor and manage 3rd party test center test appointment availability to ensure client requirements are met.

Essential Experience & Qualifications

• Demonstrated experience with coordinating a range of responsibilities/projects.
• Confident in working independently and able to seek assistance and escalate concerns when required.
• Degree educated or equivalent.
• A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally.
• Demonstrated experience in coordinating multiple tasks to meet deadlines.
• Ability to adapt to new business practices and respond positively.
• Excellent English, both written and verbal.
• Fully familiar with the Microsoft Office suite, associated packages and AI.

Desirable Experience & Qualifications

• International work experience and cultural awareness.
• Channel management or support experience.

Required Competencies

• Collaborative Working
• Commercial Awareness
• Commitment to Improving Quality
• Customer Centricity
• Sharp Communication skills
• Effective Time Management
• Multi-Tasking Skills
• Capable Team Player

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