Client Relations Associate

Review and assess assessment reports to understand client needs accurately. • Communicate effectively with parents to confirm admissions and address any inquiries they
may have. • Facilitate the search for suitable trainers and allocate them to clients based on their
requirements. • Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise
client satisfaction. • Calculate and collect admission fees and tuition fees accurately and on time. • Address concerns raised by trainers and parents, resolving them promptly and efficiently. • Ensure accurate calculation and timely payment of trainer fees to maintain trainer
satisfaction. • Report day-to-day activities to the Customer Relationship Manager (CRM) for performance
evaluation. • Track and update attendance records to monitor client engagement effectively. • Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain
service quality. • Evaluate trainers and analyse their training needs to enhance service delivery.

• Communicate effectively with parents to confirm admissions and address any inquiries they may have.
• Manage student and trainer data efficiently and confidentially.
• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.