Client Relations Associate

Review and assess assessment reports to understand client needs accurately.

• Communicate effectively with parents to confirm admissions and address any inquiries they

may have.

• Facilitate the search for suitable trainers and allocate them to clients based on their

requirements.

• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise

client satisfaction.

• Calculate and collect admission fees and tuition fees accurately and on time.

• Address concerns raised by trainers and parents, resolving them promptly and efficiently.

• Ensure accurate calculation and timely payment of trainer fees to maintain trainer

satisfaction.

• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance

evaluation.

• Track and update attendance records to monitor client engagement effectively.

• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain

service quality.

• Evaluate trainers and analyse their training needs to enhance service delivery.

• Manage student and trainer data efficiently and confidentially.

• Implement strategies to retain existing students by providing exceptional service, addressing

their needs promptly, and identifying opportunities to upsell additional services based on

assessment reports.

Requirements

Monthly Active Users and Monthly Paying Users to gauge client engagement and revenue

generation.

• Fee Default Rate and Customer Lifetime Value to assess client payment behaviour and

longterm value.

• Course Completion Rate and Session Achievement Rate to evaluate the success of client

interactions and engagements.

• Customer Acquisition Cost and Sales Conversion Rate to measure the effectiveness of client

acquisition efforts.

• Task Execution Rate and Task Execution Time to monitor the efficiency and timeliness of

departmental tasks.

• Task Complexity Index and Task Complexity Accuracy to evaluate the complexity and

accuracy of client-related tasks.

• Task Feedback Score to measure client satisfaction with service delivery and problem

resolution.