CRO (Client Relations Officer)

• Review and assess assessment reports to understand client needs accurately.

• Communicate effectively with parents to confirm admissions and address any inquiries they may have.

• Facilitate the search for suitable trainers and allocate them to clients based on their requirements.

• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction.

• Calculate and collect admission fees and tuition fees accurately and on time.

• Address concerns raised by trainers and parents, resolving them promptly and efficiently.

• Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.

• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.

• Track and update attendance records to monitor client engagement effectively.

• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain service quality.

• Evaluate trainers and analyse their training needs to enhance service delivery.

• Manage student and trainer data efficiently and confidentially.

• Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

Requirements

• Communication
• Customer Relationship Management
• Coordination
• Problem-Solving
• Time Management
• MS Excel & CRM
• Data Management
• Attention to Detail
• Teamwork
• Multitasking
• Decision-Making
• Customer Service Orientation