Customer Growth Associate
PeoplePlus
Description
The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads,
driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders.
This role demands excellent communication skills, a proactive mindset, and a passion for sales
and customer engagement.
Key Responsibilities:
● WhatsApp Chatbot Sales: Convert product inquiries from our WhatsApp chatbot into
confirmed sales through proactive messaging and calls. Recommend suitable products
and upsell wherever relevant.
● Repeat Purchase Rate: Build customer retention by pitching relevant new products to
past buyers. Identify purchase patterns and re-engage accordingly.
● Feedback Calling: Call customers post-delivery to gather feedback on their experience,
collect data such as the child's name, date of birth, and purchase intent, and encourage
product reviews.
● Daily Work Reporting: Maintain daily activity logs including leads converted,
follow-up status, sales generated, and key customer feedback.
About PeoplePlus
PeoplePlus is an Indian HR consulting firm providing recruitment and talent management services.