Consultant, Technology Consulting

TTEC, formerly TeleTech, is seeking a Sr. Technical Project Manager (Project Manager) to join our TTEC Digital Solutions team.  

Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

What you'll be doing:

As part of our Project Management Office Center of Excellence, supporting our Consulting Services practices, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client facing environment. 

What you'll be doing:

·       Manage the overall delivery relationship with assigned project clients

·       Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status

·       Lead overall implementation of large projects, with team sizes varying from 3 to 10 people [TTEC staff, contractors, client resources and vendors]

·       Set up and drive project management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes

·       Deliver weekly status reports and providing project progress and issues to client stakeholders, delivery management and account team

·       Ensure client stakeholder alignment and drive overall program customer satisfaction.

·       Develop and deliver financial reporting dashboards providing project financial status to client stakeholders

·       Identify high-level risks, assumptions, and constraints.  Implement approved actions and workarounds to minimize the impact of risks on the projects assigned, including delivery of change management required to address approved actions.

·       Review project invoices for accuracy

·       Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. 

·       Coach members of the project teams as needed to optimize the efficiency of the team.

·       Manage the project resource plan, project plan and schedule.

·       Achieve project goals within designated constraints.

·       Perform and support project management duties related to resource utilization and revenue projection.

·       Perform related duties as assigned

What skills you'll need:

·       Experience delivering IT and business technology solutions projects.

·       Deep knowledge in at least one of these technologies:

o   Genesys Contact Center

o   Other related contact center hardware and software

o   Microsoft Solution stack

o   Customer Relationship Management

o   Data and AI

·       2+ years Project Management experience within a consulting environment

·       Experience leading large enterprise client projects with $10,000 - $500,000 in consulting services, including executive level sponsorship, and reporting requirements.

·       Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects.

·       Experience leading multiple project teams ranging in size from 3 to 10 people

·       Superb written and verbal communication and listening skills

·       Excellent organizational and planning skills

·       Keen attention to detail

·       Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.

·       PMP or other Project Management Certification desired

·       CSM, ACP or SAFe Certification desired

Who we are:

A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Job Details
Job Level: Individual Contributor
Primary Location: India-Telangana-Hyderabad