Team Lead, Service Delivery

%3Cp%3EThank you for signing up to join our iAspire talent community! %26nbsp;We know you are taking your career at TTEC seriously and we want you to know we are too. This particular role is not currently an active open requisition, however, we anticipate growth in this business segment in the near future and want to be sure we reach out to our team members first.%3C/p%3E%3Cp%3EWhy not take that initial step to engage with our talent acquisition team to learn more about this exciting new opportunity and potentially future roles that may be of interest to you? Please apply and let us know you want to be considered.%3C/p%3E%3Cp%3ETeam Lead, Service Delivery%3C/p%3E%3Cp%3ETTEC Engage%3C/p%3E%3Cp%3EWhat You'll be Doing%3Cbr%3EDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.%3C/p%3E%3Cp%3EYou'll report to the Director, Service Delivery. We're looking for a Team Lead to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.%3C/p%3E%3Cp%3EEligibility Guidelines (iAspire)%26nbsp;%3Cbr%3ECurrent Team Coach (TC) in the TL role with a minimum of 6 months of experience in the role and at least 9 months of GBE experience.%3Cbr%3EMust have maintained good standing performance over the last 6 months, with 90%+ scorecard attainment.%3Cbr%3EMust have achieved a minimum of 95% attendance during the last 6 months.%3Cbr%3EShould have no active corrective actions related to behavior or performance and must be flexible to work in a 24/7 environment, including odd hours.%3Cbr%3EHarver cut-off scores will be determined by the Operations team after reviewing all assessment results shared by the TA team.%3C/p%3E%3Cp%3EWhat You%27ll be Doing%3Cbr%3EYou take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You%27ll use your "get it done", high-energy, professional approach to answer in-bound chats and emails from customers. You%27ll help your team members every single day to meet their productivity targets, actively understanding customers%27 needs, and answering questions.%3C/p%3E%3Cp%3EAs a Team Lead, Service Delivery, You%27ll Enjoy:%3Cbr%3EFun, talented and witty teammates%3Cbr%3EKnowledgeable, encouraging, and present leadership%3Cbr%3EFamily-friendly environment%3Cbr%3EFree-spirited, theme-based employee events%3Cbr%3EDiverse and community-minded organization%3Cbr%3ECareer-growth and lots of learning opportunities for aspiring minds%3Cbr%3EAnd yes…all the competitive pay and benefits you%27d expect%3C/p%3E%3Cp%3EOn a typical day, you%27ll%3C/p%3E%3Cp%3EEnsure that your team is meeting their productivity and quality targets%3Cbr%3EResolve queries or concerns that the team might have%3Cbr%3EEffectively lead a high performing team%3Cbr%3EAchieve high levels of customer delight%3C/p%3E%3Cp%3EWhy You? What You Bring:%3Cbr%3EConnections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. %26nbsp;And the ability to connect yourself is what you bring to the table… along with the following:%3C/p%3E%3Cp%3EComputer savvy%3Cbr%3EHigh school graduate or equivalent%3Cbr%3ECompetency using MS Office applications%3Cbr%3E2 years of experience as a Team Lead in a BPO – Chat Process%3Cbr%3EThe passion and drive to make a difference%3C/p%3E%3Cp%3ETTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.%3C/p%3E

Job Details
Job Level: Team Leader
Primary Location: India-Gujarat-Ahmedabad