Customer Support Executive - Voice Process (Australia Region)

Phykon is seeking a dedicated Customer Support Executive to manage a team of representatives providing top-notch customer service and after-sales support. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.Manage a team of customer support representatives.Oversee the entire customer service process.Resolve customer complaints and issues promptly.Develop and implement customer service policies and procedures.Plan and facilitate training sessions to standardize service delivery.Monitor individual and team performance.Conduct quality assurance surveys with customers and provide feedback to the team.Maintain comprehensive product knowledge to enhance customer support.Foster a positive and productive work environment for the team.

Graduation in any stream