Customer Support Executive - Voice Process (Australia Region)

Phykon is seeking a dedicated Customer Support Executive to manage a team of representatives providing top-notch customer service and after-sales support. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.

Responsibilities:

• Manage a team of customer support representatives.
• Oversee the entire customer service process.
• Resolve customer complaints and issues promptly.
• Develop and implement customer service policies and procedures.
• Plan and facilitate training sessions to standardize service delivery.
• Monitor individual and team performance.
• Conduct quality assurance surveys with customers and provide feedback to the team.
• Maintain comprehensive product knowledge to enhance customer support.
• Foster a positive and productive work environment for the team.

• Bachelor's degree in any field.
• 1-3 years of experience in customer support.
• Excellent interpersonal, written, and oral communication skills.
• Proven ability to lead and manage a team.
• Familiarity with CRM systems.
• Proficient computer skills.
• Knowledge of mediation and conflict resolution techniques is a plus.