Telecaller /CRME

Core Responsibilities

• Drive a 10% customer walk-in rate per month, leveraging 3,000–4,000 leads across Plyneer's locations.
• Engage with customers at Head Office, Warehouse, and IBO outlets, ensuring a professional and welcoming experience.
• Educate walk-in customers about Plyneer's products (Plywood, Laminates, MDF, Veneers) and assist in identifying the right solutions.
• Capture and update customer details, inquiries, and interactions in Zoho CRM.
• Coordinate with the sales team to ensure timely follow-ups and smooth conversion of walk-ins into sales.
• Build and maintain strong customer relationships to encourage repeat visits and referrals.
• Work closely with the marketing team to drive targeted campaigns that boost walk-ins.

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Outlet Presence

Bangalore – 12 outlets (including IBO outlets)

1. Yelahanka – Singanayakanahalli Village, Doddaballapur Road
2. Varthur Road – Near Renukeshwara Temple, Opp. Tata Motors
3. Chandapura – Iggalur Village
4. Nelamangala – Channappa Layout, Arishinakunte Village
5. Tumkur – Municipal Katha Area
6. Nallurahalli – Near HP Petrol Pump, Palm Meadows
7. Vijayanagar – Magadi Main Road, Opp. KHB Bus Stop, KHB Colony
8. Jakkur – Jakkuru Layout
9. Hesarghatta Road – Bagalagunte, Sidedahalli Village
10. Hennur Cross
11. Sarjapur Road – Marathahalli–Sarjapur Road, Yamare Village
12. RR Nagar – Channasandra Main Road

Hyderabad – 5 outlets

1. Attapur – Rajendernagar

2. Bachupally – Rudhra Altis Building (Black Diamond Enclave area)

3. Boduppal (Medipally) – Peerzadiguda

   (2 additional outlets under rollout/expansion)

Chennai – 2 outlets

1. Kattupakam – Poonamallee High Road
2. OMR, Padur – Old Mahabalipuram Road

Coimbatore – 1 outlet

• Saravanampatti – SF No: 46/6A1A

Pune – 1 outlet

• Moshi – Next to Zudio, Near Seasons Banquet, Lakshmi Chowk, Dehu-Moshi Road

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Performance & Incentives

• Monthly Target: Achieve a 10% customer walk-in rate per month (based on city/outlet lead allocation) to qualify for the base salary.
• Incentive: 0.25% commission on every walk-in converted into a sale.
• Recognition & Growth: Additional rewards for exceeding walk-in and conversion targets, with a clear progression path into Sales Executive / Sales Manager roles.

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Candidate Requirements

• Education: Minimum Bachelor's Degree (any discipline).
• Experience: 0–2 years in Customer Relationship / Sales / Marketing (Freshers welcome).
• Flexibility: Willing to work across multiple outlets and interact with diverse customer profiles.

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Key Skills Required

• Communication Skills: Strong verbal and written communication in English and regional languages.
• Customer Handling: Ability to engage and guide walk-in customers effectively.
• Sales Orientation: Target-driven mindset with focus on conversions.
• Interpersonal Skills: Polite, confident, and persuasive personality.
• CRM & Data Management: Familiarity with Zoho CRM or similar platforms.
• Presentation Skills: Ability to clearly explain product features and benefits.
• Problem-Solving: Quick thinker with customer-first approach.
• Organizational Skills: Efficient in handling leads, follow-ups, and walk-ins.
• Tech Savvy: Basic knowledge of MS Office & digital communication tools.
• Proactive & Energetic: Self-motivated with a positive and enthusiastic approach

Requirements

Key Skills Required

• Communication Skills: Strong verbal and written communication in English and regional languages.
• Customer Handling: Ability to engage with walk-in customers and guide them effectively.
• Sales Orientation: Target-driven mindset with a focus on walk-in conversions.
• Interpersonal Skills: Polite, confident, and persuasive personality.
• CRM & Data Management: Familiarity with Zoho CRM or similar tools.
• Presentation Skills: Clear explanation of product features and benefits.
• Problem-Solving: Quick thinking to resolve objections and customer concerns.
• Organizational Skills: Efficient handling of leads, follow-ups, and walk-ins.
• Tech Savvy: Basic knowledge of MS Office & digital communication tools.
• Proactive & Energetic: Self-motivated, positive, and enthusiastic approach.