Spare Parts Management and RMA/RTV | VADODARA CC

JOB DESCRIPTION Position Title: Spare Parts Management and RMA/RTV Function/Department: Customer Service Position Grade: P2 Reportsto: Location/Region: Vadodara ApprovedBy: HOD() Job Purpose Direct Reports Key Figures · To manage backend operations for the Customer Service spares supply chain and field operations. None – individual contributor role, no one reports into this position. Team Size 1 (Individual Contributor) Budget Main Responsibilities, Authorities & Accountabilities · Manage spare parts inventory across depots, including stock levels, GIT, and part wise demand analysis. · Manage RMA/RTV processes end to end, including Oracle sales orders and closures with vendors and factories. · Raise Purchase Requisitions for ASF and spares procurement, coordinating with vendors and factories for timely supply. · Create and manage Return and Scrap Sales Orders in Oracle for various business divisions. · Own spare parts master data, including SKU creation, location creation, and norm creation/amendments. · Manage ASF and transfer price lists, coordinating with costing, procurement, and vendor teams on pricing. · Handle NFA and approval processes for spares related costs, coordinating with the costing team. · Drive the CRM Inventory module rollout, including vendor/IT coordination, process mapping, UAT, and field training. · Own inventory data accuracy in the CRM post go live, and prepare key MIS reports (stock, GIT, pendency, cancellations). · Coordinate across Service, Factory, Procurement, Accounts, and Logistics teams to resolve spare availability and RTV issues. Requirements,Skills& Competencies · Expert in Oracle · Spare parts management · Inventory management · Spares supply chain · Stock categorisation management · Knowledge of working cross-functionally · Good communication skills · Problem solving Decisionstobetakenby Manager and Operations Hea Accountabilities Responsibilities Authorities · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·

• Seniority: Mid Level
• Languages: English