Technical Support Engineer - AV

We are looking for a Technical Support Engineer – AV to provide first-level support for Audio-Visual systems across meeting rooms, conference halls, and collaboration spaces. The role involves installation assistance, troubleshooting, and ensuring the seamless operation of AV equipment to support business meetings and events.

Requirements

Key Responsibilities

• Provide L1 technical support for AV systems, including projectors, displays, video conferencing tools, microphones, speakers, and control systems
• Set up and support meeting rooms, conference calls, webinars, and live events
• Troubleshoot basic hardware, software, and connectivity issues related to AV equipment
• Coordinate with internal IT teams and external vendors for escalated AV issues
• Perform routine checks, testing, and preventive maintenance of AV systems
• Ensure proper cabling, power connections, and equipment placement
• Assist users with AV tools such as Zoom, Microsoft Teams, Webex, etc.
• Maintain inventory and documentation of AV equipment and issues
• Ensure adherence to company safety and quality standards

Required Skills & Qualifications

• Basic understanding of Audio-Visual systems and components
• Knowledge of video conferencing platforms and collaboration tools
• Familiarity with microphones, mixers, speakers, cameras, and displays
• Basic networking knowledge (LAN, HDMI, VGA, USB, IP-based AV)
• Good troubleshooting and problem-solving skills
• Strong communication and customer support skills

Educational Qualification

• Diploma / Bachelor's degree in Electronics, IT, Networking, or related field
• Relevant AV or IT support certifications are a plus

Benefits

• Health insurance coverage for employee, Spouse, and Kids.

• Long-term benefit savings plan with employer matching contributions.

• Opportunities for professional development and advancement within the organization.