Process Specialist - DC

Responsibilities Execute operational tasks in accordance with established process guidelines and quality standards. Achieve productivity, quality, and SLA targets consistently. Analyze process performance and identify opportunities for improvement. Handle escalations and resolve process-related issues in a timely manner. Collaborate with internal stakeholders to ensure smooth workflow and service delivery. Prepare and maintain reports, dashboards, and process documentation. Support training and knowledge-sharing initiatives for team members. Ensure compliance with company policies, procedures, and regulatory requirements. Participate in process improvement projects and automation initiatives. Monitor key performance metrics and provide actionable insights. Qualifications Bachelor's degree in finance Additional Information 2–5 years of relevant experience in operations, insurance, banking and financial services Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Proficiency in MS Office applications, especially Excel and PowerPoint. Ability to work independently and collaboratively in a team environment. Strong attention to detail and customer-focused mindset. Experience in 401K domain will be an added advantage