Systems Support Engineer

Position Overview: As a Systems Support Engineer, you will be the first point of contact for our employees, providing technical assistance and support. You will play a crucial role in ensuring client satisfaction by resolving issues promptly and efficiently. This position requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Respond to incoming employee inquiries via phone, email, or chat in a timely and professional manner.

• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.

• Provide step-by-step guidance and solutions to employees, both technical and non-technical users.

• Escalate complex issues to the appropriate internal teams for further investigation and resolution.

• Document all interactions and solutions in our ticketing system for future reference.

• Collaborate with other team members to share knowledge and improve overall support processes.

• Stay up to date on the latest technologies and industry trends to provide informed and relevant assistance.

Qualifications:

• Previous experience in a technical support role or a related field.

• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).

• Basic knowledge of Intune is required.

• Excellent troubleshooting and problem-solving skills.

• Exceptional customer service and communication skills.

• Ability to work in a fast-paced environment and handle multiple priorities.

• Familiarity with remote support tools.

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar, are a plus.

Education: A degree in Information Technology, Computer Science, or a related field is preferred but not required.

Home Office Requirements:

• Private, secure, independent, distraction free workspace.

• Computer equipment will be provided.

• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that: (you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps.)

• Your work from home schedule would be 7:00am to 3:30pm CST.

Be part of a team committed to a culture of Respect, Ownership, Innovation, and Integrity.