Facility Manager

Job Summary:

The Clubhouse Executive is responsible for the day-to-day management and smooth operations of the residential clubhouse. This role ensures residents and guests enjoy high-quality amenities and services, and the facility is maintained in top condition. The ideal candidate is customer-service oriented, organized, and proactive.

Key Roles & Responsibilities:

1. Clubhouse Operations:

• Oversee daily operations of the clubhouse including gym, swimming pool, indoor games, party hall, etc.
• Ensure timely opening and closing of the clubhouse as per defined schedule.
• Maintain cleanliness, hygiene, and safety across all amenities.

2. Resident Interaction:

• Act as the first point of contact for residents using clubhouse facilities.
• Handle resident queries, feedback, and complaints professionally and resolve them promptly.
• Assist residents in booking amenities (party hall, tennis court, etc.).

3. Facility Maintenance & Coordination:

• Coordinate with housekeeping, maintenance, and security teams to ensure all facilities are functional and presentable.
• Conduct regular inspections to ensure equipment and infrastructure are in good condition.
• Report and follow up on repair/maintenance issues with the technical team.

4. Event Management:

• Assist in organizing community events, fitness classes, and clubhouse activities.
• Coordinate with vendors and service providers for event logistics.

5. Documentation & Reporting:

• Maintain records of clubhouse bookings, resident feedback, and equipment maintenance logs.
• Submit daily and monthly reports to the Facility Manager.

6. Compliance & Safety:

• Ensure all clubhouse rules are followed by residents and guests.
• Monitor safety protocols including swimming pool safety, gym usage guidelines, and fire safety.
• Ensure CCTV and access control systems are functioning properly.

Requirements

Qualifications & Skills:

• Minimum Graduate in any discipline (Hospitality Management preferred).
• 2–4 years of experience in residential clubhouse, hospitality, or front office role.
• Strong communication and interpersonal skills.
• Working knowledge of MS Office and clubhouse management software (if applicable).
• Energetic, polite, and presentable with a service-first attitude.