Lead ServiceNow Developer (Hyderabad, Telangana, IN)

ServiceNow Developer – ITOM (Discovery & Service Mapping)
Role Overview
We are looking for a skilled ServiceNow ITOM Developer with deep expertise in Discovery and Service Mapping to design and deliver scalable IT operations solutions.

You will play a key role in improving CMDB accuracy, infrastructure visibility, and service-aware operations, leveraging automation, integrations, and best practices aligned with CSDM and ITIL frameworks.
Key Responsibilities

1. ITOM Development
   Design, develop, and enhance ServiceNow ITOM modules (Discovery, Service Mapping, CMDB, Event Management)
   Build scalable solutions aligned with enterprise architecture and platform best practices
2. Discovery (Primary Focus)
   Implement and manage ServiceNow Discovery for CI identification and CMDB population
   Configure and maintain MID Servers, probes, sensors, and schedules
   Troubleshoot discovery issues and improve coverage and success rates
   Develop custom patterns for hybrid and cloud environments
3. Service Mapping (Primary Focus)
   Design end-to-end service maps for critical business services
   Identify dependencies across applications and infrastructure
   Maintain accurate topology for impact and root cause analysis
4. CMDB & CSDM Governance
   Ensure CMDB data quality, reconciliation, and normalization
   Align data models with CSDM framework
   Maintain CI relationships using discovery and mapping data
5. Integration & Automation
   Build integrations using REST/SOAP APIs, IntegrationHub, and third-party tools
   Enable automation for event correlation and orchestration
6. Collaboration & Delivery
   Work with ITSM, Infra, Cloud, and App teams to translate requirements into solutions
   Participate in Agile/Scrum delivery cycles
   Provide technical guidance and documentation
    Required Skills & Experience
   Core Skills
   Strong hands-on experience in:
   ServiceNow ITOM (Discovery & Service Mapping)
   CMDB lifecycle and CSDM implementation
   Expertise in:
   MID Servers, probes, sensors, pattern development
   ServiceNow scripting (JavaScript, Glide API)
   Technical Knowledge
   Networking protocols: SSH, SNMP, WMI, HTTP
   Cloud platforms: AWS / Azure / GCP
   ITIL processes: Incident, Change, Problem
   APIs & system integrations
   Good to Have
   Agent Client Collector (ACC) / Cloud Discovery
   DevOps / CI-CD integrations
    Education & Certifications

Bachelor's degree in Computer Science / IT or equivalent
Preferred certifications:
CSA (Certified System Administrator)
CIS – Discovery / Service Mapping / ITOM